At Nexuren, we want customers to have a straightforward shopping experience. If you need to return an item, please review the policy below before sending anything back.
Return Requests
Customers who wish to return an item should contact Nexuren before sending the product back.
Please provide your order details and explain the reason for the return. We may request additional information or photographs to help us assess the request.
Returns should not be sent without prior confirmation from Nexuren.
Return Eligibility
Returned products should generally be in their original condition and include any applicable original packaging, accessories, or other items supplied with the order.
Certain products may have specific return requirements. Return eligibility may also depend on the reason for the return and applicable consumer protection laws.
Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
Where the return is due to an issue attributable to Nexuren, such as an incorrect item being supplied or an item arriving damaged, Nexuren will review the circumstances and determine the appropriate return-shipping arrangement.
Where a customer requests a return for another reason, the customer may be responsible for the return shipping costs.
We will communicate the applicable return-shipping responsibility before the return is completed.
Refunds
Once an approved return has been received and reviewed, Nexuren will process the applicable refund.
Refunds are generally issued using the original payment method used for the purchase.
The time required for a refund to appear in the customer’s account depends on the payment method and the customer’s payment provider or financial institution. Nexuren cannot control processing times imposed by third-party payment providers or banks.
Non-Refundable Situations
A return or refund may not be approved where an item has been damaged through misuse, improperly handled, altered, or returned in a condition that does not meet the applicable return requirements, subject to applicable consumer protection laws.
Incorrect or Damaged Items
If you receive an incorrect or damaged item, please contact us promptly with your order information and relevant details.
We will review the issue and, where appropriate, arrange a suitable resolution.
Consumer Rights
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.
Contact
For return or refund enquiries, please contact Nexuren through the contact information provided on our website.
Nexuren
Website: https://nexuren.com/