Nexuren respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, and protected when you visit or make a purchase through our website.
Information We Collect
When you use our website or place an order, we may collect information necessary to provide our services, including:
- Name
- Email address
- Telephone or contact number
- Billing and shipping information
- Order and transaction details
- Information you provide when contacting customer support
- Technical information relating to your use of our website
We only request information that is reasonably necessary for operating our online store and providing services to customers.
How We Use Information
Information may be used to:
- Process and fulfil orders
- Arrange delivery
- Communicate with customers regarding orders
- Respond to customer enquiries
- Process returns and refunds
- Maintain and improve our website
- Prevent fraudulent or unauthorized activity
- Comply with applicable legal and regulatory requirements
Payment Information
Payments may be processed through third-party payment providers.
Nexuren does not need to receive or store customers’ complete payment card details when those details are processed directly by an external payment provider.
Customers should review the applicable privacy policies of the payment providers used to complete their transactions.
Sharing Information
We may share relevant information with third parties when reasonably necessary to operate our business, including service providers involved in:
- Payment processing
- Order fulfilment
- Shipping and delivery
- Website hosting and technical services
- Customer support
- Fraud prevention and security
We do not sell personal information to third parties for their own independent marketing purposes.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to support website functionality, improve the user experience, and understand how visitors interact with our website.
You may be able to manage cookie preferences through your browser settings or available website controls.
Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with applicable legal requirements.
Your Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including rights to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, please contact us using the contact information provided on our website.
Third-Party Websites
Our website may contain links to third-party websites or services. Nexuren is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.